Service Booking
Service Booking Introduction Form Please fill out the following form to make a booking for our services. Your information will be kept confidential and used solely for the purpose of providing you with the requested service.
Frequently Asked Questions
How do I know I can trust the people you send to my home?
We conduct rigorous background checks, provide thorough training, and have strict protocols in place to ensure the trustworthiness of our team.
How do I get started?
Contact us to discuss your needs, schedule an assessment, and we'll create a customized cleaning plan for you.
What if I have a pet?
Pets are not an issue at all! Our cleaning service is pet-friendly. Our team is trained to work efficiently around pets while ensuring their safety and comfort. We're happy to accommodate any specific instructions or concerns you have regarding your furry friends during the cleaning process.
Do you guarantee your work?
Absolutely, we stand behind our service. If you're not satisfied, please let us know within a reasonable timeframe, and we'll make it right. Customer satisfaction is our priority, and we're committed to ensuring you're happy with the results.
What information do I need to provide when booking?
We'll need details like your address, the type of service you require, preferred date and time, and any specific instructions or areas of focus.
How far in advance should I book a cleaning?
We recommend booking at least a few days in advance, but we strive to accommodate last-minute requests whenever possible.
What are your service hours?
Our service hours vary, but we aim to provide flexible scheduling to suit your needs, including evenings and weekends.
Do I need to be present during the cleaning?
It's not necessary for you to be present, but it's entirely up to your preference. We can make arrangements for access if you're not available.
What if I need to reschedule or cancel my cleaning appointment?
We understand schedules can change. Please contact us as soon as possible to reschedule or cancel, and we'll do our best to accommodate your needs.
Is there a minimum booking requirement?
We typically have a minimum booking duration, but it may vary based on the service requested and the size of the property.
How do I schedule a cleaning?
You can schedule a cleaning by calling our hotline, booking online through our website, or via email.
What cleaning products do you use?
We primarily use eco-friendly and non-toxic cleaning products. However, we can accommodate specific requests for preferred products or allergy concerns.
Do I need to provide cleaning equipment?
We bring our own cleaning supplies and equipment. If you have any special requests for specific tools or products, feel free to let us know.
What areas do you clean?
We clean various areas of the home, including kitchens, bathrooms, bedrooms, living areas, and other requested spaces. We also offer specialized cleaning services for specific needs.
Do you offer specialized cleaning services (e.g., deep cleaning, move-in/move-out cleaning)?
Yes, we provide specialized services tailored to your needs, including deep cleaning, post-construction cleaning, and move-in/move-out cleaning.
What if something gets damaged during the cleaning?
We take utmost care while cleaning, but accidents can happen. We're fully insured, and if any damage occurs due to our negligence, we'll take responsibility and rectify the situation.
What about privacy and security?
Your privacy and security are important to us. Our team is trained to respect your space and maintain confidentiality. We also have stringent protocols in place for key handling and access.
What if I have specific instructions or areas I don’t want to be cleaned?
We welcome your specific instructions or areas you prefer not to be cleaned. Our team will follow your directions to ensure your satisfaction.
Are your cleaners trained and vetted?
Yes, all our cleaners undergo thorough background checks, training, and follow our company's standards of professionalism and conduct.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, online payments through secure platforms, and sometimes cash.
Is payment due at the time of service?
Payment is typically expected at the time of service completion.
Are tips for the cleaning staff expected or included in the service fee?
Tips are not expected but are greatly appreciated for exceptional service. They are not included in the service fee.
Are there any additional fees or hidden costs?
We strive to be transparent about our pricing. Any additional fees or surcharges, such as for extra services or specialized cleaning, will be discussed and agreed upon before the service.
What if I need to dispute a charge or have billing concerns?
If you have any concerns or disputes regarding charges, please contact us immediately, and we will work to resolve the issue promptly.
Do you offer any discounts or loyalty programs?
We may have seasonal promotions, discounts for recurring services, or loyalty programs. Check our website or inquire with our customer service team for current offers.
Can I receive an invoice or receipt for the cleaning service?
Absolutely, you will receive an invoice or receipt detailing the services rendered and the amount paid.
